Assistant Team Leader – Indoor

Job Title: Assistant Team Leader – Indoor

Qualifications: Not applicable

Skills (Essential):

• Previous retail/customer service related experience
• Relevant product-range knowledge
• Good communication and networking skills.

Skills (Desirable):

• People/team leadership and development
• Planning and prioritising
• Knowledge of health & safety legislation
• IT system/data-base experience  

Personal:

• Good level of inter-personal skills
• Good communication skills
• Enjoyment of team-working
• Flexible ‘work ethic’
• Highly self motivated
• High standard of personal presentation 

Duties and responsibilities 

• Maximises the Garden Centre performance by supporting and guiding the Indoor team in order to meet Garden Centre sales/losses targets.
• Actively contributes to the achievement of budgeted sales and margins, ensuring adherence to procedures for stock ordering of non-central replenishment lines and the overall control of stock levels.
• Supports the Indoor Team to effectively store and handle products, including all stock rotation, in order to minimise losses and maximise stock availability.
• Actively supports the stock-take process by ensuring accurate and timely data is recorded/reported.
• In conjunction with Department Manager/Team Leader, constantly reviews and adjusts, where appropriate, staffing levels in order to meet the needs of the customer/business.
• Supports in the recruitment and induction of all new Indoor staff, in-line with corporate guidelines and associated budgets.
• In conjunction with Department Manager/Team Leader, identifies individual development needs and actively support in the delivery of their personal training and development plans, in-line with Garden Centre succession plans.
• Drives and supports high levels of customer service across all areas of the department for the benefit of both internal and external customers.
• Through daily ‘face to face’ communication with Indoor Team ensures a high standard of housekeeping within the department in-line with company guidelines.• Operates clear lines of communication within the team so that all Garden Centre specific information and best working practice is effectively communicated.
• Ensures all company security procedures are adhered to in order that both internal and external losses are minimised.
• Ensures a safe working environment is maintained to enable both company and legislative health and safety requirements to be met.
• To be involved in other business related activities/projects as required.